News
26th September 2017

Link Financial Outsourcing wins the CAI Collector Accreditation Award for the 3rd time

“The best way to protect your customers is to entrust them to the best trained team in the UK” Frank Horvath, Managing Director, Link Financial Outsourcing

For the third year running, Link Financial Outsourcing (Link), one of the UK’s largest specialist outsourcing firms, has won a top award from the debt collection’s industry body, the Credit Services Association (CSA), for its commitment to accreditation and professional development.  Once again, Link’s team achieved the top average score in the annual CAI examination and were assessed as the highest quality in the country, ahead of all competitors.

The Collector Accreditation Initiative (CAI) is a CSA led program that annually benchmarks individual team members’ knowledge, expertise and compliance to ensure that the credit industry maintains the highest standards.  Link achieved the highest average CAI score during the previous 12 month period, and was recognised for its achievement with first place for companies with more than 100 collectors at the UK Credit & Collections Conference in September.

Managing Director Frank Horvath said “We are delighted that our team has again been recognised for the efforts they make to maintain the highest standards in the industry. This award demonstrates that Link recruits highly skilled staff who treat all customers with empathy and respect.  Our internal training program incorporates the Collector Accreditation Initiative, which allows staff to achieve industry recognised certification as well as providing an ideal benchmark for our own development programs”.